Free delivery over $49.95 in Australia

Delivery and Returns

 

We offer 100% carbon neutral and plastic-free delivery throughout Australia & New Zealand via Sendle and Australia Post

 

Australia

Standard Delivery

Free delivery for all orders of $49.95 AUD or over within Australia.

Orders below $49.95 AUD attract a flat rate of $7.95 AUD for standard delivery.

All orders placed will be processed and shipped on the following business day. Once dispatched, Sendle provides Sustainashop customers with a 1-3 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for Western Australia, Far North Queensland, Northern Territory and Tasmania.

Please note that all shipping time frames are simply a guide, and we cannot guarantee a delivery date. For all orders, we recommend using Sendle's ETA calculator found here.

Express Delivery

Express delivery attracts a flat rate of $12.95 AUD.

All express orders placed before 12pm will be processed and shipped on the same business day. Express delivery can be expected to arrive within 1-2 business days for metropolitan areas, up to 2 business days for non-metropolitan areas and up to 3 business days for Western Australia, Far North Queensland, Northern Territory and Tasmania.

For all express orders, we recommend using the Australia Post ETA calculator found here.

Once your order has been dispatched, you will receive delivery confirmation and details to track your order via Email.

 

New Zealand

Standard Delivery

Free standard delivery for all orders of $89.95 AUD or over within New Zealand.

Orders below $89.95 AUD attract a flat rate of $12.95 AUD for standard delivery.

All orders placed will be processed and shipped on the following business day. Once dispatched, Australia Post provides Sustainashop customers with a 7-12 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for rural areas. 

Please note that all shipping time frames are simply a guide, and we cannot guarantee a delivery date. For all orders, we recommend using the Australia Post ETA calculator found here.

Express Delivery

Express delivery attracts a flat rate of $20.00 AUD.

All express orders placed before 12pm will be processed and shipped on the same business day. Express delivery can be expected to arrive within 5-8 business days for metropolitan areas, however, please add up to 2 business days for non-metropolitan areas and up to 3 business days for rural areas.

For order values above $89.95 AUD the express fee reduces to $10 AUD. Additionally for all orders over $149.95 AUD Express delivery is 100% free.

For all express orders, we recommend using the Australia Post ETA calculator found here.

Once your order has been dispatched, you will receive delivery confirmation and details to track your order via Email.

Returns

Due to health and safety regulations, Sustainashop is unable to offer refunds for certain opened products.

The customer incurs all responsibility for any shipping charges on returned goods, unless the item(s) being returned are as a result of a fault in the product. Please contact us to make a claim for refund via hello@sustainashop.com.au.

All claims are individually reviewed. All approved returns will be credited back to the original payment method used to make the purchase. We do not offer product exchanges, only refunds.

All claims must be made within 30 days of receipt of goods.